Privacy & Cookie Notice

1. Order Policy

At Kwaplec Gyalu, every piece is carefully crafted and inspected to meet our quality standards.

• Orders are processed within 1–3 business days after payment confirmation.
• Custom or made-to-order pieces may require 5–14 business days for production.
• Once an order is placed, it cannot be modified or canceled after processing has begun.

2. Payment Policy

We offer secure and convenient payment options.

• Full payment is required before order processing.
• We accept bank transfers, debit/credit cards, and other approved payment gateways.
• Orders will only be confirmed after payment has been successfully verified.

3. Shipping & Delivery Policy

We deliver nationwide with care and efficiency.

• Delivery within Abuja: 1–3 business days
• Nationwide delivery: 2–7 business days
• International shipping: 5–14 business days (if applicable)

Important Notes:

• Delivery timelines may vary due to unforeseen circumstances.
• Customers will receive tracking details once the order is shipped.
• Ensure your delivery address and contact details are correct to avoid delays.

4. Return & Exchange Policy

Due to the nature of jewelry and hygiene standards:

• We do not accept returns unless the item is defective or incorrect.
• Exchanges are only accepted within 48 hours of delivery.
• Items must be unused, unworn, and in original packaging.

To request an exchange:

• Contact us with proof (photos/videos) within 48 hours of receiving your item.
• Approved exchanges will be processed within 3–5 business days.

5. Refund Policy

6. Product Care Policy

To maintain the beauty and longevity of your jewelry:

• Avoid contact with water, perfumes, and harsh chemicals
• Store jewelry in a dry, clean space (preferably in a jewelry box or pouch)
• Clean gently with a soft cloth after use

Proper care ensures your jewelry retains its shine and quality over time.

7. Warranty Policy

We stand by the quality of our pieces.

8. Custom Orders Policy

For personalized and custom-made pieces:

• A non-refundable deposit or full payment is required before production.
• Design confirmation must be approved by the customer before production begins.
• Production timelines vary depending on design complexity.

9. Privacy Policy

Your privacy is important to us.

• All customer information is kept confidential.
• We do not share or sell your personal details to third parties.
• Information is only used for order processing and communication.

10. Customer Service Policy

We are committed to providing excellent service.

• Response time: within 24 hours (business days)
• Communication channels: Email, WhatsApp, Instagram DM

We appreciate respectful communication and aim to resolve all issues promptly.

11. Disclaimer

• Product colors may vary slightly due to lighting and screen differences.
• All measurements and specifications are approximate.
• By purchasing from Kwaplec Gyalu, you agree to all stated policies.

12. Contact Information

Kwaplec Gyalu📍 Plot 119, FHA Phase 3 Extension, Karu, Abuja, FCT, Nigeria📧 gyaluofficial@gmail.com