About FAQS

What materials do you use for your jewelry?

We use high-quality materials such as, 18k gold plating, sterling silver, stainless steel, cubic zirconia, natural gemstone. Each product description details the materials used.

Are your pieces hypoallergenic?

Yes, most of our jewelry is hypoallergenic and safe for sensitive skin. Please check individual product descriptions for details.

Will the jewelry tarnish or fade?

Our jewelry is made to last. However, to maintain its shine and beauty, we recommend proper care and avoiding exposure to water, perfume, sweat, and harsh chemicals.

Where are your pieces made?

All Kwaplec Gyalu designs are proudly crafted with care, reflecting both international elegance and a touch of Nigerian heritage.

How long does it take to process and ship an order?

Orders are processed within 1–3 business days. Delivery within Nigeria takes 2–5 business days, depending on your location.

Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and estimated delivery times will be calculated at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email

What payment methods do you accept?

We accept debit/credit cards, bank transfers, and secure payments through Pay stack, Flutter wave, and other approved channels.

Can I cancel or change my order after placing it?

Yes, as long as your order has not yet been shipped. Please contact us within 12 hours of placing your order.

What is your return/exchange policy?

We accept returns or exchanges within 7 days of delivery for unused and undamaged items. Please note that custom or personalized items are non-refundable.